All organisations strive for quality in everything they do, from how they produce their product or service to how they manage their relationships with customers. Achieving this in the real world is challenging and takes commitment to a structured process and continual improvement.
ISO 9001 is the internationally recognized standard for quality management proficiency. Organisations who hold ISO9001 are recognized in the world and internationally for the exceptional quality of their management systems. This gives them a distinct advantage when seeking business partners, entering new markets and talking to potential large clients.

The Benefits of a Quality Management System (QMS)

can be summarised as Competitiveness, Costs and Reputation. Individual benefits include:

• Improved revenues and cashflow
• Reduced costs
• Improved profitability
• Better customer retention and loyalty
• Improved decision making
• Heightened employee accountability
• Effective business processes
• Improved supply chain performance and credibility Reduction in risk

It is not just very large organisations that can benefit from implementing a QMS. Most holders of ISO9001 are small to medium sized organisations that are looking to grow, improve their operations or gain full recognition for the quality management they possess.