​Cost-effective and reliable service management needs to be at the top of your indispensable core or support processes. In addition, many services and production processes nowadays operate only on complex information technologies and IT-based supply chains. ISO 20000-1 is therefore the perfect navigation aid for the implementation of a service management system focused on the desires of customers and the fulfillment of their needs. Moreover, with the current 2011 version, you absolutely keep track of the requirements of ISO 9001. What is our role in this? We audit your service management according to ISO 20000-1 and attest with our certificate to the performance capability of your organization in this critical area.